As We All Race To Understand Emotional Intelligence, Arguably The Hottest Thing On The Business Scene Globally, There Are Many Questions.As Ask The EQ Expert For A Major Business Website, Ive Been Asked:Isnt Emotional Intelligence A Contradiction In Terms?Isnt There Such A Thing As Too Much Emotion?It Seems A Natural For Relationships, But Do You Think Emotions Belong In The Workplace??How Can I Learn It?DO EMOTIONS BELONG IN THE WORKPLACE?We Do Business Through People, And With People. Work Is Relationships, And, Whether You Approve Or Not, Emotions Are At Work. We Dont Leave Them At Home When We Come To Work. We Are Our Emotions And We Arent A Different Person At Work Than We Are At Home.THE VALUABLE FLOODGATEYes, There Is Such A Thing As Too Much Emotion. The Benefits Of Studying Emotional Intelligence Are That You Improve Your Understanding Of Your Own Feelings And How They Influence You And Those Around You (as Well As Those Of Others), And How You Think And Behave, And Ultimately, Your Emotions Become More Modulated.One Area That Sabotages Us, For Instance, Is When We Become Flooded Or Hijacked. Something Or Someone Makes You Angry And You Lose It. You Might Lash Out, Or Withdraw, Get Physical And Do Something Rash, Use Poor Judgment, Or Sit In Apoplectic Silence (and Then Sabotage Yourself), But Whatever Your Reaction, Whats Happened Is That The Flood Of Anger Has Disabled Your Thinking Brain, Just When You Need It The Most. The Aftermath Can Include Regret, As Well As Fatigue, Stomach Pains, Headaches, Back Aches, Diarrhea You Name It.Research Is Showing Us Theres A Brain In Our Intestines As Well As In Our Heads Thats Hooked Up To Our Emotions (via The Powerful Vagus Nerve) But We Knew That. Thats Why We Have Visceral Reactions To Things, And Why We Can Always Check In With Our Bodies To See How Were Feeling, If Our Heads Are Fooling Us With Rationalizations. (i.e., If Hes Really Such A "nice Guy", Why Is Your Stomach In Knots When You Have To Talk To Him?)TOO LITTLE?On The Other Hand, If You Think Youve Checked Your Emotions At The Front Desk, 1 Theyre More Likely To Sabotage You Because You Arent Mindful, And 2, Youre Missing A Great Ally. Emotions Give Us Information. One Emotional Intelligence Competency, For Instance, Is Intuition. Without The Information You Get From Your Gut Feeling Or Basic Instincts Youll Call Many Plays Wrong.Emotional Intelligence Is The Interface Between Thinking And Feeling. We Can Think Through The Data, But It Can Only Take Us So Far; Otherwise, Wed Always Be Able To Pick A Winner!And 3, If You Arent Mindful About Emotions You Will Be Less Effective With People.This Does Not Mean Turning You Into A Bleeding Heart, Or That Screaming Or Crying On The Job Is The Desired Result. In Fact, Its About Managing Emotions; Understanding Your Own And Those Of Others, And Responding, Not Reacting. This Gives You Choices!Why More Effective With People? Motivation Is An Example. Its Not A Thinking Word, As You Know If Youve Talked Till You Were Blue In The Face Trying To Convince Someone Of Something With Logic And Reason. Ultimately We Are Moved By Our Emotions, And We Need To Connect With Others To Access This. This Has Been Said To Be The Difference Between A Leader And A Manager, Which Is A Fair Theoretical Distinction, But In Reality Peoples Job Titles Dont Always Reflect What They Do, Or, More Importantly, How They Are.TOO MUCH OF A GOOD THING?Why Moderation? Lets Take A Look At Empathy, One Of The Emotional Intelligence Competencies. If Youre Low In Empathy, You Need It, And It Can Be Learned. Hook Up With A Certified EQ Coach And Get Into It.If You Have A Strong Ability At Empathy, You Need To Be Able To Use It As A Tool; In Other Words, You Use IT, It Doesnt Use YOU. It Matters How You Manage It. Understanding The Feelings Of The Other Person Is Valuable. Getting Infected By Them Is Not. Neither Is Practicing Empathy With Someone Who Is Toxic.In His Book, Coping With Toxic Managers, Subordinates And Other Difficult People: Using Emotional Intelligence To Survive And Prosper, (http:www.amazon.comexecobidosASIN0131409956susandunnmome-20 ) Roy H. Lubit, A Psychiatrist, Identifies The Behaviours Of Five Types Of Toxic Managers: Narcissistic, Unethical, Aggressive, Rigid And Impaired. He Suggests Strategies For Protecting Yourself. Yes, Protecting Yourself.When Your Intuition (an Emotional Intelligence Competency) Informs You That Youre Dealing With Someone Toxic, Its Time To Take Care Of Yourself, Not Try And Fix Them. People With Strong Empathy Often Make This Mistake. Lubit Maintains These Toxic Behaviours Are The Manifestations Of Depression And Fear. The Empathic Person Will Pick Up On The Depression And Fear, Which Is Indeed Worthy Of Compassion, But Not At The Expense Of Harmful Behaviours Coming Your Way. Misapplied Empathy And Misunderstanding Of How To Use And Enjoy It, Leave You Wide Open To Abuse, As Well As Likely To Stick Around Too Close And Too Long. Understanding The Underlying Feelings Does Not Excuse The Toxic Behaviours, Nor Compel You To Tolerate Them.Other Emotional Intelligence Competencies Would Then Come Into Play, Such As Personal Power, Intuition, And Integrated Self.Toxic Behaviours Are Not Confined To Managers. You Will Meet Them Roaming Around Many Offices And Your Ability To Work Around Them Will Impact Your Career. As Has Been Said, Your EQ Is More Important To Your Success (health And Happiness) Than Your IQ.Julian Barling, Ph.D., Professor Of Organizational Behaviour At Queens University, Kingston, Says Aggression In The Workplace Is More Likely When 2 Factors Are Present: Psychologically Unhealthy People And Psychologically Unhealthy Organizations. Dr. Barling Feels Its Easier To Try And Make Organizations Healthier Than To Try And Weed Out Psychologically Unhealthy Individuals.With Empathy, You Can Understand Where Theyre Coming From, But Its Your Intuition That Tells You Its Not A Problem To Be Solved, But Rather A Fact To Be Dealt With. It's Personal Power That Allows You To Take Care Of Yourself Rather Than Feeling Hopeless And Helpless.HOW DO YOU LEARN EMOTIONAL INTELLIGENCE?Reading About Emotional Intelligence Is A Starting Point, But To Really Get It You Have To Put The Competencies Into Practice. Coaching Is The Suggested Venue For The Crucial Active-learning Stage. Social And Interpersonal Skills Cant Be Practiced In A Vacuum, And You Need Feedback.Emotional Intelligence Is About Understanding And Valuing Emotions; Managing Them; And Integrating Them Comfortably With Thinking Processes For The Information, Motivation, Enrichment And Connection They Give Us.Most People Find Emotional Intelligence To Be The Missing Piece And The Best Way To Understand It, Is To Experience It.
