"Only The Educated Are Free."-EpictetusThere Are Countless Articles And Studies Outlining The High Cost Of Training Each With Unique Approaches To Measuring The Impact Of Training. During Our Current Recession There Is Momentum For Business To Scale Back All Non-essential Areas And Training Budgets Are Usually The First To Go. Executives Often View Training As A Nice-to-have Function, But Not Required To Stay In Business. I Understand Their Dilemma. If I Were Writing The Check Myself, I Would Be Hard Pressed To Continue To Pay For Training When My Income Is Less Than It Was A Year Ago.However, It Is The High Cost Of NOT Training That Should Be On The Forefront Of Our Minds, Especially During A Recession. During A Recession, If I Am Lucky, I Wont Have To Lay Off Any Workers. If Not, I May Have To Let Some People Go, And Rely On Those Left Behind To Carry The Day Until Brighter Times Return. How Do I Motivate My Staff To Provide Our Customers Superior And Even Delightful Customer Service If Im Scaling Back? How? - By Making Sure Im Giving Each And Every Person Who Stays Behind The Skills And Tools They Need To Deliver. Lets Look At An Example In Terms Of Return On Investment (ROI). We Train One Worker For One Hour. From The Training Heshe Receives, They Become 1 More Efficient At Their Current Job. They Pick Up One Tip, Trick, Cost Savings, New Understanding Just One Simple Idea They Can Use On Their Job. Lets Do The Math:40 Hours Week 50 Weeks Year 2,000 Hours Year2,000 Year 1 Improved Efficiency 20 Hours Year Of Improved EfficiencyThis Means That 1 Hour Invested In Training 20 Hours ReturnedOr, A 20:1 ROI. If You Could Get That Kind Of Return On Investment On Wall Street, Youd Be Considered A God During A Recession Were All Scrambling To Grow, Or At Least, Maintain Our Business. If You Can Find A Line Item That Can Give You A 20:1 ROI, I Suggest You Take It. And Soon
