How Many Times Have You Needed To Call For A Service Such As Carpet Cleaning? Mechanic Service? How About A More Serious Issue Such As A Flood Service? Did You Find That Looking Through The Phone Book Just Doesnt Give Enough Info And Searching Online Pops Up To Many Unreliable, Irrelevant Leads? Either Way, I Personally Find It Hard At Times To Find Quality, Fast Reliable Service. For Instance, I Thought Word Of Mouth Was The Best Way To Get What I Am Looking For. So I Talked To A Friend When My Car Broke Down. Sure She Said, I Know Just The Place. After Agreeing To Pay A Ridiculous Price For A Fast Turn Around, I Thought Money Talks, Right? Not In This Case, 2 Weeks Later My Car Is Still In The Shop And The Price Has Doubled. Well After Explaining That I Found The Part Myself For Half The Price They Were Charging, I Would Just Have It Towed To My Location To Fix It Myself. I Am Quite Handy And Knew How To Fix The Problem, But I Was Going To Pay So That I Would Not Be Under The Hood When I Needed To Be Out Working. Trouble Is I Work From That Vehicle And After 2 Weeks You Can Get Pretty Hungry With No Income.After The Manager Found Out That I Was Taking My Vehicle, They Cut The Price In Half And I Agreed To Let Them Try Again. We Will See How That Turns Out. The Point That I Would Like To Make Is That I See It All To Often. I See Companies Take On More Work Than They Can Handle Or Put The Same Person On The Back Burner Over And Over Again. I Am A Victim Of That And It Feels Terrible. Do You Think I Will Send Them Any Biz?When I Started My Company Moore Services In 1997, I Knew That Word Of Mouth Is The Most Respected Advertisement And I Wanted Just That, A Respected Name That My Customers Could Count On. From The First Day Of Business, And Even Now My Goal Is To Build A Solid Customer Base Of Repeat Satisfied Customers. Now I Have Pride Knowing That I Still Have Many Of My First Customers All Because Of Situations That Had A Negative Impact On Me. What I Mean By That Is, I Knew I Didnt Like To Be Ripped Off Or Taken Advantage Of And I Sure Dont Want A Single One Of My Customers To Feel That Way Either.Sometimes You Just Need A Fast Response And Hope For The Best After Making One Phone Call. I Spend Each Day Making Sure That All Of My Customers Feel That Calling Me Is In Fact That One Call They Can Trust Time And Again With Out A Doubt If They Need Me. If You Or A Friend Run A Company, Remind Yourself Of The Frustrations You Deal With And Turn The Situation Around To Make Positive Impressions And Experiences For Your Customers. They Will Thank You 10 Fold I Promise. Try To Confront Every Frustration As A New Learning Experience Share A Smile Knowing That You Would Never Do That To A Friend Or A Customer.For Every Bad Day You Have, Make Someone Elses Day A Good Day By Giving Them A No Hassle Experience. Remember, It Comes Back 10 Fold Maybe Even 20 If They Have That Many Friends And Relatives. From 1 To 10 To 100 To 1000. Now That Is A Lot Of Happy Customers From Just 1 Happy Customer. Just Imagine If You Gave Them A Negative Experience.
