Working In A Law Office Often Means Long Hours And Late Nights, Especially Doing Probate Work. Getting In Before Seven A.M. And Staying Until Well Past Business Hours, I Assumed That I Would Always Be Available For Whoever Might Call Me. Recently, My Office Switched Our Business Phone System And I Started To Notice A Drop In The Number Of Calls I Was Receiving Each Day. It Was Such A Change, In Fact, That I Was Able To Get My Work Finished Much Earlier Than Usual. I Never Considered That It Could Be Our Phone System And Simply Chalked It Up To Good Luck. Little Did I Know That I Was Missing Several Calls From Important Clients Who Had Almost All Left Voicemail Messages That I Hadn't Been Receiving. A Couple Of Weeks After He New Phone System Was Installed, I Ran Into One Of These Clients While In Court, Who Kidded Me About Being Too Busy To Get Back To Her. It Was Then That I Realized There Must Have Been A Problem. The Next Day When I Returned To The Office, I Asked My Associates If They Had Experienced Similar Problems. They Hadn't, But They Suggested I Call The Company Who Sold Us Our Phones And Equipment To See What Could Be Done. I Called, And Within Twenty Minutes, The Problem Was Fixed. Apparently, My Voicemail Was Being Sent To Another Place. The Service Representative Explained In Detail How To Do A Simple Diagnostic To See If My Messages Were Going Where They Were Supposed To. When I Found That They Weren't, He Explained How To Change The Settings To Solve The Problem. While I Now Have A Lot Of Calls To Catch Up On, I Am Grateful That The Company We Went With For Our New Phone System Provides Such Competent Customer Service. I Think That In The Phone Business, As In Any Business, It Is Paramount To Success.
